Policies

 

Return & Exchanges

While we hope you're 100% satisfied with your purchase, we understand sometimes returns/exchanges are necessary. Therefore, we do accept returns/exchanges within 14 days of receiving the item(s).  

  • All returns MUST be unworn, unwashed, and have original tags and in its original packaging. 
  • Items that appear to be worn will NOT be refunded.
  • We are not responsible for damages once the purchase leaves our store.
  • Earrings, beauty, and undergarment, swimwear are final sale and will not be accepted for return. 
  • Marked down items are FINAL SALE and can not be returned but may be exchanged for another item. 
  • Accepted returns will be refunded in the form of original payment. We do not refund the original shipping and return shipping costs.
  • All Tennessee purchases will incur 9.25% sales tax (7% TN sales tax plus 2.25% Hamilton County tax)
  • We DO NOT accept returns that are well outside of our 14 day return policy. We DO NOT offer store credit in exchange. 

Returns must be postmarked within 14 days of the receipt and sent via Priority mail to our return address. Our return address is 1810 E Main St Suite 200 Chattanooga, TN 37404. 

*Before returning an item please let us know at info@uncommondeux.com that you will be shipping a return* 

-Purchases of items that are marked FINAL SALE will NOT be refunded

Shipping

Domestic packages are shipped via USPS Priority or First Class. 

International packages are shipped via USPS Priority or First Class, dependent on the country & location. Shipping costs is typically flat rate at $20. Uncommon Deux is not responsible for any customs or duties fees incurred. 

We will NOT ship items as a "gift" in order to avoid paying duties/customs fees. That is illegal. You're responsible for paying any duty fees for your international order. 

Size & Fit

We carry multiple brands, sizing will VARY per brand. We do our best to give the best description regarding size and fit. Feel free to email us at info@uncommondeux.com with any questions prior to making a purchase. 

Size range is typically XS-L, (0-10, & up to 14), we do make sure to carry a small selection of XL. 

Some brands such as Atelier Delphine, run large, sizing down is typically suggested if listed as oversized.

What if I do not see my size?

We may be able to get items re-stocked, although most items are handmade or made to order. Please feel free to ask, we would be happy to locate an item that is currently out of stock. Unfortunately, sale items can not be restocked.